Privacy Policy
Rifugio Communications Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our stores, our website, or interact with us in any other way.
Information We Collect:
We may collect the following types of personal information from you:
- Contact Information: This may include your name, email address, phone number, and mailing address.
- Transaction Information: This may include information about your purchases, such as the type of product or service you purchased, the date and time of your purchase, and the payment method you used.
- Device Information: This may include information about the device you use to access our stores or website, such as the device type, operating system, IP address, and unique device identifiers.
- Usage Information: This may include information about how you interact with our stores and website, such as the pages you visit, the links you click, and the searches you perform.
How We Use Your Information:
We may use your personal information for the following purposes:
- To process your transactions and fulfill your orders.
- To provide you with customer service and support.
- To send you marketing and promotional communications (with your consent).
- To improve our stores, website, and services.
- To comply with legal and regulatory requirements.
Sharing Your Information:
We may share your personal information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and marketing agencies. These service providers will only use your personal information to provide the services they are contracted to perform for us.
We may also share your personal information with Samsung and other mobile device brands that we are partnered with, but only to the extent necessary to fulfill your warranty claims or to provide you with better customer service.
We will not share your personal information with any third party for their marketing purposes without your consent.
Your Choices:
You have choices regarding your personal information. You can:
- Opt out of receiving marketing and promotional communications from us.
- Access and update your personal information.
- Request that we delete your personal information.
To exercise these choices, please contact us using the information provided below.
Data Security:
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on our website and will endeavor to notify you by email.
RETURN Policy
Warranty and After-Sales Support
Out-of-Box Failure:
If a device purchased from us fails to power on or develops a manufacturer’s defect within 7 days of opening, please take the device to the nearest service center. Our devices come with an authentication number for verification of purchase. Replacement for out-of-box failure devices may take a few days, so we appreciate your patience. Devices brought to the Service Center after 7 days of opening will not be replaced but will be repaired, provided the issues fall under our warranty conditions.
Mobile Device Warranty:
All Samsung mobile devices sold on our platform are eligible for a 24-month extended warranty. Mobile devices from other brands such as Infinix, Tecno, Itel, Oppo, Vivo, Xiaomi come with a 12-month warranty. Warranty coverage includes manufacturer defects, software issues, and damages not caused by the user.
Wearables Warranty:
Applicable for 6 months on manufacturer defects, software issues, and damages not caused by the user.
Accessories:
There is no warranty on accessories such as tempered glass, back covers, etc. If a product was delivered in a bad condition, please contact our support for resolution.
Out-of-warranty Issue:
All warranty issues and repairs will be treated on a case-by-case basis, dependent on the model. Please contact any of our service centers for a quote.
Returns policy:
All products shipped go through our quality assurance department before shipment. Therefore, returns and/or requests for refunds for items that are in good condition will not be accepted once the item has been sold.
Exchanges: You may exchange an item purchased for one of greater value, as long as your order is yet to be processed and shipped.
How To Make A Return:
Please bring the defective item(s) within 7 days, along with your proof of purchase, to any of our stores. SEE STORE LIST.
You can also initiate a return online by contacting us via email at info@rifugionigeria.com or call us at 09062423143 / 08161260010.
If you have any questions about our return policy, please do not hesitate to contact us:
Rifugio Communications Ltd 12, Saka Jojo Street Victoria Island, Lagos.
Email: info@rifugionigeria.com
Phone: 09062423143 / 08161260010