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Delivery & Returns

Read through our delivery options and policies to choose a specific delivery date & time that suits you.


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Delivery Options Overview

We offer ideal shipping methods for any requirement. Be it reliable and secure through DHL Shipping, or by In-house Dispatch. In addition, you can also pick up your order yourself at our Shop if you prefer. On this page, you´ll find an overview of all available shipping.


Order the product and specify the delivery method


 Wait for your order to arrive


Pick up your order at the specified delivery location

Delivery Options

Send Box

Delivery via traditional DHL shipping method.

Store to Customer Fulfilment

Customers can pick up their orders from a designated store or fulfillment center.

In-House Dispatch

Delivery is managed internally by our company's dispatch team.

Terms and Conditions For Delivery

Within Lagos

Delivery takes up to 2-5 working days

Outside Lagos

Delivery takes up to 3-10 working days

Return Policy

Warranty and After-Sales Support

Out-of-Box Failure:

If a device purchased from us fails to power on or develops a manufacturer's defect within 7 days of opening, please take the device to the nearest service center. Our devices come with an authentication number for verification of purchase. Replacement for out-of-box failure devices may take a few days, so we appreciate your patience. Devices brought to the Service Center after 7 days of opening will not be replaced but will be repaired, provided the issues fall under our warranty conditions.

Mobile Device Warranty:

All Samsung mobile devices sold on our platform are eligible for a 24-month extended warranty. Mobile devices from other brands such as Infinix, Tecno, Itel, Oppo, Vivo, Xiaomi come with a 12-month warranty. Warranty coverage includes manufacturer defects, software issues, and damages not caused by the user.

Wearables Warranty:

Applicable for 6 months on manufacturer defects, software issues, and damages not caused by the user.


There is no warranty on accessories such as tempered glass, back covers, etc. If a product was delivered in a bad condition, please contact our support for resolution.

Out-of-warranty Issue:

All warranty issues and repairs will be treated on a case-by-case basis, dependent on the model. Please contact any of our service centers for a quote.

Returns policy:

All products shipped go through our quality assurance department before shipment. Therefore, returns and/or requests for refunds for items that are in good condition will not be accepted once the item has been sold.

Exchanges: You may exchange an item purchased for one of greater value, as long as your order is yet to be processed and shipped.

How To Make A Return:

Please bring the defective item(s) within 7 days, along with your proof of purchase, to any of our stores. SEE STORE LIST.
You can also initiate a return online by contacting us via email at or call us at 09062423143 / 08161260010.

If you have any questions about our return policy, please do not hesitate to contact us:
Rifugio Communications Ltd 12, Saka Jojo Street Victoria Island, Lagos.
Phone: 09062423143 / 08161260010



What products are available at Rifugio Communications Ltd?

At Rifugio Communications Ltd, we offer a wide range of mobile phones, accessories, and household appliances. Our inventory includes the latest models from global brands like Samsung, as well as a variety of accessories to complement your devices. Additionally, we provide a selection of household appliances to cater to your everyday needs.

What payment methods are accepted on the online store?

We understand the importance of convenience when it comes to making payments. That's why we offer multiple payment options to suit your preferences. You can choose from various methods such as credit/debit cards and bank transfers. Rest assured, your transactions are secure and protected.

Are the products offered on the online store covered by warranties?

Yes, all mobile devices and accessories purchased from Rifugio Communications Ltd online store come with warranty protection. As registered partners to Samsung and other global brands, we ensure that our customers receive genuine products with manufacturer warranties intact. In the unlikely event of any issues, our dedicated support team is available to assist you.

How can I contact customer support if I have any questions or need assistance?

If you have any inquiries or require assistance with your purchase, our support service specialists are readily available to help. You can reach out to us through various channels such as phone or email.

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